Ranqly Comms: team communication built for trades crews
Ranqly Comms is a team communication app for home-service companies — HVAC, plumbing, electrical, and similar trades. It replaces the broken office group text with walkie-talkie-style push-to-talk voice, offline messaging that survives attics and crawl spaces, ServiceTitan-linked job channels with full customer history, and an AI assistant that helps technicians troubleshoot on site. It installs on any iPhone, iPad, or Android phone straight from the browser — no app store.
Why group texts fail field crews
Every trades office knows the pattern: a group text that breaks between iPhone and Android, photos that arrive compressed or not at all, a tech in an attic with one bar who can't get a question through, and no record of any of it on the job. Office tools like Slack assume desks and good Wi-Fi. Ranqly Comms is designed around how field work actually happens.
What Ranqly Comms does
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Push-to-talk voice messages
Hold the mic button, talk, release — the clip delivers and auto-notifies like a walkie-talkie. Built for gloved hands, ladders, and tight spaces where typing isn't happening.
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Offline-first messaging
Messages, voice clips, and photos sent from a dead zone queue on the device and send automatically when signal returns — on Android, even with the app closed. Nothing is lost.
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Photos and video from the job site
Full-resolution photo and video sharing with captions, identical on iPhone and Android. No more green-bubble compression mysteries.
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ServiceTitan job channels
Dispatch a job in ServiceTitan and a channel appears automatically with the assigned techs, office staff, customer name, address, and job summary already in it.
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Customer history that follows the house
Channels are anchored to the customer location, not the ticket. A tech sent to the same address next season scrolls straight into last visit's photos, fixes, and quotes.
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One-tap sync back to ServiceTitan
Any message or photo can be pushed to the ServiceTitan job record as a note or attachment, so the job file stays complete without double entry.
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AI assistant that knows the job
Describes-a-fault-in, diagnostic-steps-out — and it answers with real data. Ask "@ai did we finish here? was it invoiced?" and it reads the live ServiceTitan job: status, invoices, and estimates for that customer location. It also hears voice messages (automatic transcription), reads photos, and suggests checks with typical readings.
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Coaching from your own playbook
Upload your company's training and ops documents and the assistant coaches technicians and office staff in your standards — citing your documents by name, not generic internet advice.
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Revenue watchdog
When a job closes, the assistant checks the money trail: no invoice gets a heads-up in the channel before it slips through billing, and open estimates get a follow-up nudge to the technician while the customer is still warm.
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Privacy guardrails built in
Requests for customer information beyond the job's needs — or attempts to manipulate the assistant — are politely refused, and company admins are alerted immediately.
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No app store, no passwords
Installs from the browser to the home screen in seconds. Technicians sign in with a text-message code. Push notifications on iOS and Android.
Frequently asked questions
Does Ranqly Comms work without cell service?
Yes — it's offline-first. Anything sent from a dead zone is queued on the phone and delivered when signal returns, automatically.
Does it integrate with ServiceTitan?
Yes. Job channels are created automatically from the ServiceTitan dispatch board, and any message or photo can be filed back to the job record with one tap.
How is it different from Slack or a group text?
Group texts break across platforms and lose context; Slack assumes an office. Ranqly Comms adds push-to-talk voice, offline delivery, dispatch-driven channels, per-customer history, and an AI assistant that actually knows the trade.
What does the AI assistant do?
It helps technicians resolve issues on site instead of googling: diagnostic steps when a fault is described, photographed, or spoken in a voice message; live answers about the job's status, invoices, and estimates from ServiceTitan; checklist reminders; upsell suggestions; and follow-up nudges when a job closes with money still on the table. Companies can upload their own playbooks so it coaches in their standards.
Can the AI leak private customer information?
No. It only sees job information — never customer payment details or private contact info — and it refuses requests that go beyond the job's needs, alerting company admins immediately when someone tries.
What devices are supported?
Any modern iPhone, iPad, or Android device. It's an installable progressive web app — add to home screen from the browser, no app store or MDM required.
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